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Return to shopRefunds & Returns Policy
At Jessica Leather, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a clear and hassle-free Refunds & Returns Policy to ensure a smooth shopping experience.
Refunds Policy
We offer refunds under the following conditions:
Damaged or Defective Products:
If you receive a damaged or defective product, you are eligible for a full refund.Incorrect Item Received:
If you receive an item that is different from what you ordered, you can request a refund or exchange.Cancellation:
If you cancel your order before it is shipped, you are eligible for a full refund
How Refunds Are Processed:
- Refunds will be issued to the original payment method used during the purchase.
- Once the returned item is received and inspected, the refund will be processed within 5-7 business days.
Returns Policy
- If you are not completely satisfied with your purchase, you can return the product within 14 days of delivery.
Conditions for Returns:
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- The return request must be made within 14 days of receiving the product.
- Customized or personalized items are non-returnable.
How to Initiate a Return:
- Contact Us at support@jessicaleather.com with your order number and reason for return.
- Our team will provide you with the return address and further instructions.
- Once we receive the product and verify its condition, your refund or exchange will be processed.
Non-Returnable Items:
- Customized or personalized products
- Products that have been worn, damaged, or altered by the customer
- Clearance or sale items
Important Notes:
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part (damaged or incorrect item).
- Refunds will not include shipping charges unless the return is due to a defective or incorrect product.
- Exchanges are subject to product availability.
- For any questions or concerns regarding our Refunds & Returns Policy, feel free to reach out to us at support@jessicaleather.com. We’re here to help! 😊