Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopShipping
At Jessica Leather, we are committed to providing a seamless shopping experience with Free Shipping Worldwide on all orders. Our priority is to deliver your order safely and efficiently to your doorstep. Below, you will find detailed information about our shipping timelines, delivery methods, and policies to ensure transparency and customer satisfaction.
Free Shipping Worldwide
We offer Free Shipping on all orders, with no minimum purchase requirements or special exceptions.
However, we currently do not ship to the following countries:
🚫 Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.
Delivery Timelines
| Order Type | Dispatch Time |
|---|---|
| Prime Marked Products | 1-2 business days |
| All other Jackets & Outerwear | 5-10 business days |
| Made-To-Measure Jackets | 3-4 weeks |
| Footwear | 2-3 weeks |
| Made-To-Measure Footwear | 3-4 weeks |
| Bespoke Products | 5-12 weeks |
Note:
- Prime Products are ready-to-ship items.
- For other products, dispatch times vary depending on the product type.
- Once your order is dispatched, delivery typically takes 3-4 business days.
Courier Service
To provide the best delivery experience, we use Express Delivery services such as DHL and FedEx.
- We reserve the right to choose the courier that offers the most efficient delivery method based on your location.
- APO/PO Box Addresses: Unfortunately, we are currently unable to deliver to PO, APO, DPO, or FPO addresses.
Customs Duty on International Orders
All orders are shipped on a Delivery Duty Unpaid (DDU) basis.
- This means that any customs duties or import taxes imposed by your country are the buyer’s responsibility.
- We recommend checking with your country’s customs office before placing an order to avoid unexpected charges.
Lost or Damaged Packages
- If your package shows as delivered on the tracking link but you haven’t received it, please contact our Customer Support Team and the courier within 5 working days from the delivery date to initiate an investigation.
- Claims raised after 5 working days will not be accepted.
- Once verified by the courier, we will provide a full store credit or replacement for any lost or damaged items during transit.
Please Note: Lost orders are not eligible for refunds.
Rescheduling & Delivery Issues
Tracking:
- After shipping, we provide a tracking number to monitor your package.
- It is the customer’s responsibility to follow up with the courier.
- If the courier holds the package or attempts delivery when you’re unavailable, you must contact the courier directly to reschedule the delivery.
Unaccepted Deliveries:
- If a customer refuses to accept delivery and the package is returned to the courier, the parcel will be considered lost or destroyed.
- Unfortunately, in such cases, we will not process a return or refund.
- Customers are requested to accept the delivery and follow our return instructions if they wish to return the item.
Incorrect Address Deliveries:
- Please ensure your shipping address is accurate before placing an order.
- Once the order is dispatched, we cannot change the delivery address.
- If a package remains undelivered due to an incorrect address, it may be destroyed by the courier, and we cannot process a refund or cancellation in such cases.
Additional Policies
Order Confirmation:
- You will receive an email confirmation once your payment is received.
- If you haven’t received the confirmation email, please contact our Customer Support Team.
Combined Shipments:
- If you place multiple orders to the same address, we may combine shipments to save time and reduce shipping costs.
- However, this may cause a slight delay in the delivery of your initial order.
Complimentary Items:
- Orders exceeding 10 products do not include complimentary items by default.
- Exceptions may apply upon customer support approval.
Contact Us:
For any further questions or assistance, please contact our Customer Support Team at:
📧 support@jessicaleather.comThank you for choosing Jessica Leather – where timeless style meets modern craftsmanship. 🖤